Gift Card Terms & Conditions

Last Updated: 31/01/2024

We are everup Limited, a company registered in England under company number 12462608, with its registered address at Arquen House, 4-6 Spicer Street, St. Albans, England, AL3 4PQ (referred to in these terms of service as “everup,” “we,” “us,” and “our”). We operate the website www.everup.uk along with associated mobile applications and online services, collectively referred to as the “Services”.

2.1. Please read these terms of service (and the documents that we refer to in them) carefully before you use any part of our Services. They contain important information about your legal rights and obligations. By accessing or using our Services, you confirm that you accept and agree to comply with all of the following:

a) these Gift Card Terms and Conditions;
b) our Terms and Conditions, Competition Rules, and Customer’s Complaint Policy.
c) all of the Terms and Conditions presented in the individual Gift Cards you purchase directly from the retailer.

2.2. Together, these documents are referred to as these “Gift Card Terms” and they form the entire agreement between us and you. If there is any conflict, ambiguity or inconsistency between them, they will take precedence in the order in which they are listed in clause 2.1 above. You must not use our Services if you do not accept these Terms.

2.3. In order for you to access and use the Services, we will need to collect and process your personal information. We will do so in accordance with our privacy policy (the “Privacy Policy“, which you can read here). Please read this Privacy Policy carefully as it contains information about your privacy rights, including your right to object to our processing in certain circumstances.

2.4. If you have any questions about these Terms, you can contact us at support@everup.uk 

2.5. To ensure the app works correctly please ensure you are running the most recent version of the app by checking your Apple or Google App store.

3.1. You can purchase Gift Cards from any of the retailers available on the App. Each Gift Card can be redeemed online or in store. You can find the details about which Gift Card can be redeemed online, in store or both in our App by selecting the specific brand.

3.2. When you purchase Gift Cards from everup, you could earn cashback, Virtual Coins or a combination of both as rewards. For detailed information on Virtual Coins and their usage within the app, please consult our general Terms and Conditions and Competition Rules.

3.3. You can choose from the following payment methods to purchase your Gift Card:

a) Payment Initiation Service (Open Banking).

b) everup Voucher/Gift Card. You will only be able to fund your everup Voucher/Gift Card account through Open Banking.

c) Apple and Google Pay.

Please check our App for the up to date list of the payment methods available at the time of purchase.

3.4. The amount of cashback or Virtual Coins you earn from purchasing a Gift Card depends on your chosen payment method. The rate of Virtual Coins awarded per £1.00 spent varies by brand, and these rates will be clearly displayed. For example, if a brand offers 1,000 coins for every £1.00 spent, purchasing a £10.00 Gift Card from them will result in earning 10,000 virtual coins. Additionally, if a Gift Card provides cashback, the cashback amount will be shown as either a percentage or a fixed amount during checkout, after you select the Gift Card amount.

3.5. When you earn Virtual Coins by buying Gift Cards, you can use them to play any game within the App. Cash prizes from our games appear in the Winnings & Rewards section and can fund new Gift Card purchases, either in full or supplemented with funds from an additional payment method. When you utilize cash winnings for a Gift Card, either wholly or partially, the remaining cash prize amount decreases. Details of used winnings can be found under ‘Redeemed Winnings’ in the Winnings & Rewards section of your cash account.

You must accumulate a minimum amount in cash winnings as specified in out Terms and Conditins before you can use it to partially or fully cover the purchase of any Gift Card.

4.1. Purchasing Criteria: To buy our gift cards, you:

1. a) agree to and abide by our General Terms of Service, Competition Rules, and Gift Card Terms;
2. b) confirm and understand that everup won’t be responsible for, nor replace, any lost, stolen, or damaged Gift Card post-purchase.
3. c) confirm and understand that when you purchase a digital Gift Card from everup, you recognize and consent to the Gift Card being delivered instantly upon payment confirmation. This will result in the forfeiture of your right to revoke the purchase within the standard 14-day cancellation window.
4. d) confirm and understand that should you seek a refund, we will make efforts to coordinate a refund with the digital Gift Card’s issuer, provided the card remains unused. Kindly allow up to 10 business days for this process to be completed. If the card issuer denies the refund, we will be unable to issue one. By acquiring a digital Gift Card, you consent to these terms and conditions.
5. e) can settle transactions through one of the payment methods offered at check out.
6. f) agree that by using or registering a Profile with everup you must provide accurate and current information about yourself when requested including your phone number and address.

4.2. Order Process:

• Choose a Gift Card brand;
• Determine the desired amount, either from the provided options or any within the accepted range, where applicable;
• Select your payment preference;
• Finalize your payment.

Once a payment has been processed for a Gift Card, it cannot be changed to a different payment method.

There might be instances where we cannot process your order due to:

1. a) inability to confirm your age (you must be 18 years old or above as per our Terms and Conditions);
2. b) your location being outside our serviceable geographical area;
3. c) suspicions that you are not using the app for your personal use or intended purpose;
4. d) the digital Gift Card you wish to purchase is not currently available, either due to stock unavailability or the provider’s temporary inability to fulfil the order;
5. e) suspicions that you are involved in an illegal activity.

After confirming a Gift Card purchase, you’ll receive your digital Gift Card by email, sent to the address linked with your account. If you don’t get your Gift Card within 2 hours of your order, kindly contact us at support@everup.uk.

For every digital Gift Card acquired via our platform, please consult the specific retailer’s customer service and their Terms and Conditions that were presented to you at the point of purchase.

5.1. We can change the services rendered at any time if we have to:

1. a) Implement regulatory requirements, technical adjustments or security improvements;
2. b) To update the content of the app which may force you to install a new version of the app.
3. c) A specific product or payment system is not available anymore.
4. d) Any everup business partner, institution, payment system or brand listed on our App/Website is in not in any way responsible for any of our Competitions which are entirely funded by everup.

All Content © 2024 everup LTD. Everup and the everup logo are registered trademarks belonging to everup LTD. All trademarks not owned by everup that appear in our marketing content are the property of their respective owners. Everup is not the issuer of any Gift Cards or other closed-loop products available on everup and is not related to any merchant whose trademarks and Gift Cards appear on everup for sale.