5.1. Restrictions on Entry. No purchase is necessary to enter any of our Competitions. However, in order to enter a Competition, you must:
a) have an internet connection;
b) be a registered EverUp user with an active Profile;
c) have (i) a Coin Balance equal to or greater than the applicable Coin Requirement; or (ii) use the Bonus Entry awarded to you for each Competition;
d) be aged 18 or over at the time you enter the Competition;
e) be resident in Great Britain; and
f) not be an employee or be directly related to an employee
Unless specified otherwise on the relevant Competition page, you can participate in any Competition as many times as you like, subject to having the requisite Bonus Entries and/or Coin Balance.
a) The Prizes for each Competition are specified on the Competition page.
b) Coins and Bonus Entries cannot be substituted for a cash alternative.
c) For some Competitions, we cap the number of prizes that will be awarded during a Competition Period/Competition Week. We always try to ensure that any cap we set is reasonable in order to avoid disappointment. However, sometimes the cap will be reached before the Competition Period/Competition Week closes.
d) Any applicable caps on the availability of prizes will be specified on the Competition Page. We will stop accepting entries if the cap has been reached.
e) No cash prizes will be awarded for wheel of fortune Competitions.
f) A list of recent winners is available in the “winners” section of our Services.
5.3. Claiming your Prize
a) We will always use reasonable endeavours to notify you that you are eligible to win a prize, however we are not responsible for any prize notifications that you do not receive if you fail to check the results page and/or fail to provide and maintain accurate and up-to-date contact information on your Profile.
b) If you win a cash amount as a result of a Bonus Entry play and you have not yet opened an Electronic Cash Account, you are required to run through our KYC process and open an Electronic Money Account in order to claim your win. Failure to do so will result in your winnings being void.
c) Prizes consisting of Bonus Entries, Coins and/or cash prizes under £1,500 will usually be transferred to your Profile automatically within 2-3 days of you winning the relevant Competition, provided that we have been able to verify that you were eligible to win the prize.
d) For cash prizes of over £1,500, you may be asked to submit a prize claim form including but not limited to the following documentation; a copy of your photo ID and proof of address so that we can verify that (a) you are the Profile holder and (b) you meet the eligibility requirements specified in these Competition Rules and the Terms. You will not be entitled to your prize, and your prize will be forfeited, if you fail to provide these documents when asked for them or we are unable to verify (a) and (b) with the documents that you do provide to us.
e) If you have not claimed your prize of over £1,500 within 10 days of winning the relevant Competition, by providing the required AML/ KYC screening documentation, you will no longer be eligible to receive the prize and the prize will not be awarded to you and, for lottery or raffle Competitions, we reserve the right to award the prize to an alternative winner selected at random from all valid entries submitted during the relevant Competition Week.
5.4. Winner Selection
a) We administer the selection of all winners using random number generator software.
b) You fully accept and agree that this random number generator software will determine all outcomes of those Competitions. In the event of a discrepancy between the results displayed on your device, and a Competition’s records on our server, our records will be regarded as definitive.
c) In the event of systems or communications errors relating to the generation of any result, bet settlement or any other element of a Competition, we will not be liable to you as a result of any such errors and we reserve the right to void all related bets and plays on the Game in question.
5.5 Consent to use your name
a) When you claim your prize, you consent to us publishing your name and home city on the “winners” page of our app and website.
b) You can withdraw this consent by contacting
5.6. Disqualified entries. We reserve the right to disqualify your entry and void any prize if we reasonably believe that:
a) you have tampered with the entry process or the operation of the Competition or entered by fraudulent means;
b) you have breached any applicable provision of our Terms (including these Competition Rules) or any Applicable Law;
c) you have, or have attempted to disrupt or undermine the legitimate operation of a Competition; or
d) you have abused, threatened or harassed any other user of the Services.
No entries from agents, third parties, syndicated entries or those made using methods such as a computer macro, script or the use of automated devices are permitted and no bulk entries are permitted.
5.7. Errors and discrepancies.
a) All times specified in these Competition Rules are in GMT (or BST, if daylight saving hours apply).
b) Our Service’s database clock will be the official timekeeper for all Competitions.
c) We are not responsible for any incorrect, incomplete, inaccurate, or untimely submission of entries, whether caused by you, our equipment or software, or by any technical or human error which may occur in the processing of the entries in the Competition.
d) We accept no responsibility or liability for any error, omission, interruption, deletion, theft or destruction, or unauthorized access to, or alteration of entries.
e) In the event of a dispute over the identity of a winning participant, we will deem the winner to be the authorized account holder of the email address associated with the Profile from which the entry was submitted. In this context, “Authorized account holder” is the natural person who is assigned to an email address by an internet access provider, on-line service provider, wireless carrier, or other organization that is responsible for assigning email addresses for the domain associated with the submitted email address.
a) The limits of our liability to you and your liability to us in relation to any Competition are set out in clauses 11 to 13 of the Terms. Please read those clauses very carefully as they affect your legal rights, remedies and obligations.
b) The Competitions are not provided, managed, administered or operated by our Partner Institution(s). You acknowledge that our Partner Institution(s) shall not have any liability to you in connection with any Competition that you enter via our Services.